return policy

We have a 30-day return policy. Refund will not be provided for returns that have exceeded the 30 days threshold.

Please note: The customer takes full responsibility of the shipping fees for returned item/s.

• Item/s must be in its original packaging 
• Date of purchase is within the 30-day threshold
• Has video as proof for the damaged/faulty product.

• Product is plugged in and the power button is turned on
• Show damage in the product

• Email us at thebakshealth@gmail.com prior to any returns
• Provide a receipt/order number or proof of purchase.
• Provide a video proof for damaged/faulty products

• Downloadable products (e.g. Thermal Scanner Software)
• Personal Care Items such as kids mask
• Gift cards/certificates

Refunds (if applicable)
Once your video is received and inspected, we will send you an email to notify you that we have received your video for the product. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-15 business days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at thebakshealth@gmail.com. 

Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thebakshealth@gmail.com and we will expect you to return the other device and you will be responsible for the return charges.

Shipping
To return your product, you should email us on thebakshealth@gmail.com first before doing anything else. Please don't ship your item until we provide you with the details.

In the situation that your package is delivered to the wrong address that you entered when placing the order, we will not be responsible for this and we will not send a refund. We send an email reminder after every purchase for you to review the shipping address.

When a package is shipped and in transit, we cannot make changes to the shipping address, and we will not offer a refund. Please check on the confirmation email sent immediately you place an order. If you don't see it, contact us immediately. 

In the situation that your package appears delivered, but you did not receive it, contact us on thebakshealth@gmail.com immediately and we will assist you in locating your order.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.